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Hang Seng HSBCnet
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    System Maintenance

    System Maintenance Schedule

    Digital Channels

    Personal e-Banking

    Non-Regular Schedule

    Date Service Downtime Affected services

    7 Dec 2024 (Sat)

    11:00 p.m. to 11:30 p.m.
    • Private Banking Service
      • Contact details of relationship manage

    7 Dec 2024 (Sat) - 8 Dec 2024 (Sun)

    10:30 p.m. to 12:15 a.m.
    • Settings & Security
      • Viewing "Your Recent Activities"

    8 Dec 2024 (Sun)

    00:15 a.m. to 2:15 a.m.

    Personal e-Banking Services

    About 5 mins between 2:15 a.m. and 5:00 a.m.

    Personal e-Banking Services

    2:15 a.m. to 7:00 a.m.

    Update Personal Particulars

    2:15 a.m. to 4:30 a.m.
    • Direct Debit Authorization Services (View, set up and manage instruction)
    • Link other bank's account via "Pull Money"

    2:30 a.m. to 6:00 a.m.
    • FPS services
      • Receive or transfer via FPS
      • Register or manage FPS
      • Register an FPS Proxy ID payee
      • Transfer to Hang Seng via "Pull Money"
      • FPS x PromptPay QR Payment
      • e-CNY wallet top-up

    Regular Schedule

    Date Service Downtime Affected Services
    Monday to Friday About 5 mins between 9:00 p.m. and 9:30 p.m. Personal e-Banking Services
    Saturday About 5 mins between 6:00 p.m. and 6:30 p.m.
    Sunday 3:00 a.m. to 3:30 a.m.
    Monday to Friday 8:30 p.m. to 9:00 p.m.
    • Securities Trading (Share Margin / Trading Limit Accounts)
    • Investment Funds Trading
    • IPO Services
    Saturday 5:45 p.m. to 6:15 p.m.
    Saturday to Sunday 8:00 p.m. to 12:00 noon the next day
    • FX And Precious Metal Margin Trading Services
    • FX2 - FX and Precious Metal Trading Services
    Monday to Friday 12:00 a.m. to 12:05 a.m.
    • Foreign Exchange of Passbook Savings Account
      • Foreign Exchange
      • FX Transfer to Other Hang Seng Account
      • Instruction status
    Saturday 6:00 p.m. to 6:00 a.m. the next day
    Sunday 3:00 a.m. to 6:00 a.m. the next day Time Deposit Enquiry
    Friday 12:00 a.m. to 2:00 a.m.
    • General Insurance application:
      • Travelsure Protection Plan
      • Studysure Protection Plan
      • Personal Accident Insurance Plan
      • Home Care Plus Home Insurance Plan
      • Domestic Helper Insurance Plan
      • Part-time Domestic Helper Insurance Plan
    Tuesday to Sunday 5:20 a.m. to 5:30 a.m. Travelsure Protection application
    Sunday 12:00 a.m. to 6:00 a.m.

    Business e-Banking

    Non-Regular Schedule

    Date Service Downtime Affected Services

    8 Dec 2024 (Sun)

    12:30 a.m. to 3:30 a.m.

    Investment Services

    2:30 a.m. to 8:30 a.m.

    FPS Services

    Regular Schedule

    Date Service Downtime Affected Services
    Monday to Friday 9:00 p.m. to 9:30 p.m. (5 minutes) Business e-Banking Services
    Saturday 12:00 a.m. to 8:00 a.m.
    Sunday 12:00 a.m. to 8:00 a.m.
    Monday to Friday 8:30 p.m. to 9:00 p.m. (30 minutes) Investment Funds Trading
    Saturday 5:45 p.m. to 6:15 p.m. (30 minutes) 
    Sunday 12:00 a.m. to 12:00 noon Securities and Investment Funds - Profit and Loss Calculation
    Sunday  12:00 a.m. to 6:00 a.m. e-Cheque Services 

    Hang Seng HSBCnet

    Non-Regular Schedule

    Date Service Downtime Affected Services
    18 Aug 2024 (Sun) 12:45 a.m. to 11:45 a.m. Alias Management & Faster Payment Service
    eDDA services

    Regular Schedule

    Date Service Downtime
    Sunday 12:00 a.m. to 6:00 a.m.

    Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.

    Hang Seng Website

    Non-Regular Schedule

    Date Service Downtime Affected Services
    2 Dec 2024 (Mon) 1:30 a.m. to 2:30 a.m.
    • 2024 Hang Seng MMPOWER World Mastercard +FUN Dollars Reward Programme Registration
    • +FUN Dollars Gift Parade

    Regular Schedule

    Date Service Downtime Affected Services
    Sunday 2:30 a.m. to 6:30 a.m. Hang Seng Website Services
    Friday 12:00 a.m. to 2:00 a.m.
    • General Insurance application:
      • Travelsure Protection Plan
      • Studysure Protection Plan
      • Personal Accident Insurance Plan
      • Home Care Plus Home Insurance Plan
      • Domestic Helper Insurance Plan
      • Part-time Domestic Helper Insurance Plan

    Mobile Account Opening / Upgrade

    Non-Regular Schedule

    Date Time Service Not Available
    From To

    8 Dec 2024 (Sun)

    02:00

    15:00

    Mobile Account Opening 

    Regular Schedule

    Date Service Downtime Affected Services
    Sunday 2:30 a.m. to 6:00 a.m.
    • Mobile Account Opening
    • Open / Upgrade an Account
    1st day of each month 2:00 a.m. to 7:00 a.m. Mobile Account Opening

    Hang Seng Invest Express mobile app

    Non-Regular Schedule

    Date Service Downtime Affected Services
    8 Dec 2024 (Sun) 12:15 a.m. to 2:15 a.m Hang Seng Invest Express services

    Regular Schedule

    Date Service Downtime Affected Services
    Sunday 8:00 a.m. to 8:00 p.m.
    • Substitute Form W-8BEN Submission
    • Agreement for United States market information display services Submission

    Self Service Terminals

    Non-Regular Schedule

    Date Time Service Not Available
    From To

    1 Dec 2024 (Sun)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    2 Dec 2024 (Mon)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    8 Dec 2024 (Sun)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    9 Dec 2024 (Mon)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    15 Dec 2024 (Sun)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    Regular Schedule

    Date Time Service Not Available
    From To
    Monday to Sunday 3:00 a.m. 6:00 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    System maintenance will be carried out in batches and will be completed within 2 hours.