Travelsure Protection Plan

Single trip cover: there is no age limit.

Annual cover: The Insured Person(s) must be between 18 to 74 years old, while child(ren) must be under 18 years old (at the policy Commencement Date or Renewal Date).

Point to note when applying for child(ren) under 18 years old who do(es) not travel with parent:

• Please select "Friends/relatives" to proceed online application.

Single trip cover: Yes, you can enroll for all travel companion(s) other than your spouse and/or your child(ren), please select under "Friends/relatives", the premium will be calculated based on the number of "Friends/relatives" as selected.
 
Annual cover: You can enroll for your spouse, child(ren) and/or parent(s).

No. The travel warning issued by the World Health Organisation against a certain country or region shall have no bearing upon the protection provided by this plan. However, it is suggested that an insured should closely observe the development of the relevant situation as any orders promulgated subsequently by the government may affect the insured's journey and the protection under this plan.

Under Basic Plan of the Annual China Cover, if the Insured Person sustains bodily injury caused by an assault during a robbery while traveling in mainland China (excluding Hong Kong SAR) or Macau SAR, which leads to death or permanent disability, the original Personal Accident benefit of HKD200,000 will be doubled to HKD400,000.

Applicable to Single Trip Cover and Annual Global Cover only.

Insured Person can enjoy policy benefits under issuance of 'Black Alert' or 'Red Alert' in the planned destination:

Before the trip:

• Trip Cancellation benefit up to HKD30,000

During the trip:

• Trip Curtailment benefit up to HKD30,000 ; or
• Re-routing (Black Alert only) up to HKD10,000; and
• Free 10-days policy extension

For 'Black Alert', the Insured Person can be reimbursed the relevant loss up to the maximum Sum Insured. For 'Red Alert', reimbursement will be up to 50% of the relevant loss and the maximum Sum Insured.

As long as the condition is covered under the policy, you can enjoy the insurance protection when admitted to non-designated hospitals outside the hospital list. But, please note that the guarantee of hospital admittance deposit in the case for admission to non-designated hospitals is up to HKD20,000. You must also obtain the original copy of the hospital or medical receipt with the diagnosis certified by the attending doctor and settle such medical expenses first. And then file a claim when you return to Hong Kong.

The China Emergency Card is applicable to hospital admission only. If you only visit an out-patient clinic, you need to pay the consultation fee, get a receipt and medical certificate, and then file a claim when you return to Hong Kong. Make sure the medical practitioner treating you is licensed by the competent medical authorities.

If you need any emergency assistance during your trip, please call our Chubb Assistance – 24 Hour Emergency Assistance Hotline at (852) 3723 3030.

Your eChina Emergency Card will be attached in the confirmation email of your enrolled policy of Annual Global Cover or Annual China Cover.

In such event, you should:

• Check the hospital list and call the Chubb 24-Hour Emergency Hotline at (852) 3723 3030 for assistance.
• Go to the nearest appointed hospital and present the following documents to the hospital admission staff:
  
  • Chubb Assistance China Emergency Card
  • Travel document, e.g. Re-entry Permit, HKID or Passport
• Keep all hospital receipts and pass them onto Chubb Insurance Hong Kong Limited for claims handling within 30 days after you are discharged

All information provided on the hospital list is subject to change without prior notice. Please contact the 24-hour Chubb Emergency Hotline for assistance.

For cases involving hospitalisation, you must present the China Emergency Card to be eligible for the fast-track admission service. Otherwise you will have to pay the expenses first and then file a claim or contact our 24-hour emergency service for assistance.

Yes, you just need to download the eChina Emergency Card from the policy confirmation email/ renewal confirmation email. There is no card replacement cost.

No, application for the Travelsure Protection Plan for the purpose of emigration will not be accepted and the policy will become invalid when you emigrate to an overseas country or territory.

Prior to the expiry date of the policy, you can call the Customer Services Hotline at (852) 3191 6668 (Mondays to Fridays, 9 a.m. to 5:30 p.m., closed on Saturdays, Sundays and Public Holidays) to apply for a policy extension. Chubb Team will review and process the policy extension request. The policy will only be effective when such application has been approved and the premium for the extended period has been paid.

To ensure a continuous coverage, your policy will be renewed automatically upon the expiry date for 1 year and the annual premium will be debited from the credit card provided. The renewal insurability is subject to the terms and conditions in the renewal notice and policy wording.

If you do not wish to renew the policy, you should notify Chubb after receiving the renewal notice.

No, you should submit your claim to the Travel Industry Compensation Fund for compensation.

No, cancellation of the journey as a result of administration arrangements of the travel agency are not covered by the Travel Insurance.

In the event of trip cancellation due to unexpected outbreak of natural disaster (such as Landslide, earthquake, volcanic eruption, tsunami, typhoon or hurricane) at the scheduled destination arising within 7 days before the departure date of the journey, the Travel Insurance will pay the Insured Person the Booked Holidays forfeited.

(Not applicable to Annual China Cover – Basic Plan)