System Maintenance

System Maintenance Schedule

Digital Channels

Personal e-Banking

Non-Regular Schedule

Date Service Downtime Affected services

7 Dec 2024 (Sat)

11:00 p.m. to 11:30 p.m.

  • Private Banking Service
    • Contact details of relationship manage

7 Dec 2024 (Sat) - 8 Dec 2024 (Sun)

10:30 p.m. to 12:15 a.m.

  • Settings & Security
    • Viewing "Your Recent Activities"

8 Dec 2024 (Sun)

00:15 a.m. to 2:15 a.m.

Personal e-Banking Services

About 5 mins between 2:15 a.m. and 5:00 a.m.

Personal e-Banking Services

2:15 a.m. to 7:00 a.m.

Update Personal Particulars

2:15 a.m. to 4:30 a.m.

  • Direct Debit Authorization Services (View, set up and manage instruction)
  • Link other bank's account via "Pull Money"

2:30 a.m. to 8:30 a.m.

  • FPS services
    • Receive or transfer via FPS
    • Register or manage FPS
    • Register an FPS Proxy ID payee
    • Transfer to Hang Seng via "Pull Money"
    • FPS x PromptPay QR Payment
    • e-CNY wallet top-up

Regular Schedule

Date
Service Downtime Affected Services
Monday to Friday About 5 mins between 9:00 p.m. and 9:30 p.m.
Personal e-Banking Services
Saturday About 5 mins between 6:00 p.m. and 6:30 p.m.
Sunday 3:00 a.m. to 3:30 a.m.
Monday to Friday 8:30 p.m. to 9:00 p.m.
  • Securities Trading (Share Margin / Trading Limit Accounts)
  • Investment Funds Trading
  • IPO Services
Saturday 5:45 p.m. to 6:15 p.m.
Saturday to Sunday 8:00 p.m. to 12:00 noon the next day
  • FX And Precious Metal Margin Trading Services
  • FX2 - FX and Precious Metal Trading Services
Monday to Friday 12:00 a.m. to 12:05 a.m.
  • Foreign Exchange of Passbook Savings Account
    • Foreign Exchange
    • FX Transfer to Other Hang Seng Account
    • Instruction status
Saturday 6:00 p.m. to 6:00 a.m. the next day
Sunday 3:00 a.m. to 6:00 a.m. the next day Time Deposit Enquiry
Friday 12:00 a.m. to 2:00 a.m.
  • General Insurance application:
    • Travelsure Protection Plan
    • Studysure Protection Plan
    • Personal Accident Insurance Plan
    • Home Care Plus Home Insurance Plan
    • Domestic Helper Insurance Plan
    • Part-time Domestic Helper Insurance Plan
Tuesday to Sunday 5:20 a.m. to 5:30 a.m. Travelsure Protection application
Sunday 12:00 a.m. to 6:00 a.m.

Business e-Banking

Non-Regular Schedule

Date Service Downtime Affected Services

24 Nov 2024 (Sun)

3:00 a.m. to 6:30 a.m.

Investment Services

2:30 a.m. to 8:00 a.m.

Business e-Banking Services

2:00 a.m. to 6:00 a.m.

Document upload / eStatement / eAdvice / Push notification inbox Services

Regular Schedule

Date
Service Downtime Affected Services
Monday to Friday 9:00 p.m. to 9:30 p.m.
(5 minutes)
Business e-Banking Services
Saturday 12:00 a.m. to 8:00 a.m.
Sunday 12:00 a.m. to 8:00 a.m.
Monday to Friday 8:30 p.m. to 9:00 p.m.
(30 minutes)
Investment Funds Trading
Saturday 5:45 p.m. to 6:15 p.m.
(30 minutes) 
Sunday 12:00 a.m. to 12:00 noon Securities and Investment Funds - Profit and Loss Calculation
Sunday  12:00 a.m. to 6:00 a.m. e-Cheque Services 

Hang Seng HSBCnet

Non-Regular Schedule

Date Service Downtime Affected Services
18 Aug 2024 (Sun) 12:45 a.m. to 11:45 a.m. Alias Management & Faster Payment Service
eDDA services

Regular Schedule

Date Service Downtime
Sunday 12:00 a.m. to 6:00 a.m.

Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.

Hang Seng Website

Non-Regular Schedule

Date Service Downtime Affected Services
2 Dec 2024 (Mon) 1:30 a.m. to 2:30 a.m.
  • 2024 Hang Seng MMPOWER World Mastercard +FUN Dollars Reward Programme Registration
  • +FUN Dollars Gift Parade

Regular Schedule

Date Service Downtime Affected Services
Sunday 2:30 a.m. to 6:30 a.m. Hang Seng Website Services
Friday 12:00 a.m. to 2:00 a.m.
  • General Insurance application:
    • Travelsure Protection Plan
    • Studysure Protection Plan
    • Personal Accident Insurance Plan
    • Home Care Plus Home Insurance Plan
    • Domestic Helper Insurance Plan
    • Part-time Domestic Helper Insurance Plan

Mobile Account Opening / Upgrade

Non-Regular Schedule

Date
Time Service Not Available
From
To

9 Nov 2024 (Sun)

11:00 p.m.

07:00 a.m. (next day)

Mobile Account Opening

17 Nov 2024 (Sun)

 

07:00 a.m.

03:00 p.m.

Mobile Account Opening

 

24 Nov 2024 (Sun)

 

00:00 a.m.

09:00 a.m.

Mobile Account Opening

 

Regular Schedule

Date Service Downtime Affected Services
Sunday 2:30 a.m. to 6:00 a.m.
  • Mobile Account Opening
  • Open / Upgrade an Account
1st day of each month 2:00 a.m. to 7:00 a.m. Mobile Account Opening

Hang Seng Invest Express mobile app

Non-Regular Schedule

Date Service Downtime Affected Services
8 Dec 2024 (Sun) 12:15 a.m. to 2:15 a.m Hang Seng Invest Express services

Regular Schedule

Date Service Downtime Affected Services
Sunday 8:00 a.m. to 8:00 p.m.
  • Substitute Form W-8BEN Submission
  • Agreement for United States market information display services Submission

Self Service Terminals

Non-Regular Schedule

Date
Time Service Not Available
From
To

1 Dec 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

2 Dec 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

8 Dec 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

9 Dec 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

15 Dec 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

Regular Schedule

Date
Time Service Not Available
From
To
Monday to Sunday
3:00 a.m.
6:00 a.m.
  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine
System maintenance will be carried out in batches and will be completed within 2 hours.