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Personal e-Banking
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    Manage your banking profile

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    Personal details

    Update personal details

    Personal e-Banking
    • Security Device or Mobile Security Key required
    App
    • Security Device or Mobile Security Key required
    Customer Contact Centre
    • Phone banking PIN required
    Branches
    Personal e-Banking
    • Not applicable to update P.O. box
    • Security Device or Mobile Security Key required for updating address and email
    App
    • Not applicable to update P.O. box
    • Security Device or Mobile Security Key required for updating address and email
    Customer Contact Centre
    • Phone banking PIN required
    Mail In
    Branches
    Personal e-Banking
    • This update is not applicable to employment at any licensed corporation or registered institution that carries out regulated activities as defined by the Securities and Futures Ordinance
    • Security Device or Mobile Security Key required
    App
    • This update is not applicable to employment at any licensed corporation or registered institution that carries out regulated activities as defined by the Securities and Futures Ordinance
    • Security Device or Mobile Security Key required
    Mail In
    • This update is not applicable to employment at any licensed corporation or registered institution that carries out regulated activities as defined by the Securities and Futures Ordinance
    Branches
    Personal e-Banking
    • Only applicable to Hang Seng Bank account holder with mobile security key or security device for changing personal correspondence address
    App
    • Only applicable to Hang Seng Bank account holder with mobile security key or security device for changing personal correspondence address
    Mail In
    Branches

    Update contact preference

    Personal e-Banking
    Customer Contact Centre
    • Phone banking PIN required
    Mail In
    Branches
    Personal e-Banking
    App
    Customer Contact Centre
    • Phone banking PIN required
    Branches

    Update transfer and payment service settings

    Personal e-Banking
    • Security Device or Mobile Security Key required for increasing daily transfer limit
    Mail In
    Branches
    Personal e-Banking
    • Security Device or Mobile Security Key required for increasing daily transfer limit
    App
    • Security Device or Mobile Security Key required for increasing daily transfer limit
    Customer Contact Centre
    • Phone banking PIN required
    Mail In
    Branches
    Personal e-Banking
    • Security Device or Mobile Security Key required for increasing daily bill payment limit
    App
    • Security Device or Mobile Security Key required for increasing daily bill payment limit
    Mail In
    Branches
    Personal e-Banking
    App
    Customer Contact Centre
    • Phone banking PIN required
    Mail In
    ATM
    Branches
    Personal e-Banking
    • Security Device or Mobile Security Key required for adding payee
    App
    • Security Device or Mobile Security Key required for adding payee
    Customer Contact Centre
    • Phone banking PIN required
    Mail In
    Branches
    Personal e-Banking
    • Not applicable to add merchant for Brokers, Banking and Credit Card Services, Sports and Leisure and Other Financial Institutions
    • It will be automatically added as a registered merchant after you placed a bill payment instruction
    Mail In
    Branches
    Personal e-Banking
    • Security Device or Mobile Security Key may be required for setting up Direct Debit Authorisation
    Branches
    Personal e-Banking
    • After logon, you can amend or delete your existing instructions in "Direct Debit Authorisation" under the main menu
    • Security Device or Mobile Security Key may be required for amending Direct Debit Authorisation
    Customer Contact Centre
    • Not applicable to amend Direct Debit Authorisation
    Branches
    Personal e-Banking
    Customer Contact Centre
    • Phone banking PIN required
    ATM
    Branches

    Manage security settings and device

    Personal e-Banking
    • Enter your username in Personal e-Banking log on page and choose "Continue" "Forgot your password” (click “Switch log on mode to password” first if you have activated Mobile Security Key or physical Security Device)
    • If you have already registered your mobile number (applicable to new log on experience) and set up security questions with us, or you have your bank account and ATM PIN, you can follow the instruction to reset your password online immediately. Otherwise, you will have to call our Customer Service Hotline or go to any of our branches to activate the new password after setting it up
    App
    • Open Hang Seng Mobile App, then choose "Forgot your 6-digit PIN" "Forgot your password"
    • If you have your bank account and ATM PIN, you can follow the instruction to reset your password online immediately.
    Customer Contact Centre
    • For activate online request only. Customer is required to submit new password request online first
    Personal e-Banking
    • Security Device or Mobile Security Key required
    App
    • Security Device or Mobile Security Key required
    Customer Contact Centre
    • Phone banking PIN required
    Branches
    Personal e-Banking
    • Security Device or Mobile Security Key required for resetting phone banking PIN of credit card
    App
    • Security Device or Mobile Security Key required for resetting phone banking PIN of credit card
    Customer Contact Centre
    • Phone banking PIN required
    ATM
    Branches
    Customer Contact Centre
    • Phone banking PIN required
    App
    Customer Contact Centre
    • Only applicable to remove Mobile Security Key-activated device
    • Phone banking PIN required
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