Service Processing Time

Overview

The MPF information provided on this page is for reference only, which may be subject to adjustment or correction without notice. While we make sure the accuracy and reliability of the information provided, but we and any member of the HSBC Group are not responsible for any loss or damage arising from any inaccuracy or reliance upon such information.

The processing time of MPF services provided under Hang Seng Mandatory Provident Fund – SuperTrust Plus (“service processing time”) is to be achieved under normal circumstances only. It is subject to the receipt of valid forms/information/instructions and relevant payments (if any) by The Hongkong and Shanghai Banking Corporation Limited (the "administrator") and/or HSBC Provident Fund Trustee (Hong Kong) Limited (the "trustee"). There may, however, be occasions when the Service Processing Time cannot be met due to circumstances that are unanticipated or beyond control.

Our MPF partners

Trustee	HSBC Provident Fund Trustee (Hong Kong) Limited
Administrator	The Hongkong and Shanghai Banking Corporation Limited
MPF Scheme	Hang Seng Mandatory Provident Fund - SuperTrust Plus

Enrolment

Contribution allocation

Change of investment allocation

Transfer of MPF benefits

Withdrawal of MPF benefits

Enrolment

Regular employee

Provision of electronic application tools
Entry via website functions	No
Others	Designated HR software PDF fillable form on website
Means of submitting application form by employer
By website	No
By post / courier	Yes
By fax	No
At trustee's designated locations	Yes
Others	Designated HR software
Required time to complete account setup (after the date of receipt of required documents)
Submitted by employer by website^[17]	No
Submitted by employer by paper form^[18]	Within 5 working days
Submitted by employer by others^[17]	Within 1 working day via designated HR software

Casual employee

Provision of electronic application tools
Entry via website functions	No
Others	Designated HR software PDF fillable form on website
Means of submitting application form by employer
By website	No
By post / courier	Yes
By fax	No
At trustee's designated locations	Yes
Others	Designated HR software
Required time to complete account setup (after the date of receipt of required documents)
Submitted by employer by website^[17]	No
Submitted by employer by paper form^[18]	Within 5 working days
Submitted by employer by others^[17]	Within 1 working day via designated HR software

Self-employed person

Provision of electronic application tools
Entry via website functions	No
Others	No
Means of submitting application form
By website	No
By post / courier	Yes
By fax	No
At trustee's designated locations	Yes
Others	No
Required time to complete account setup (after the date of receipt of required documents)
By website^[17]	No
By paper form^[18]	Within 5 working days
By others^[17]	No

Personal account

Provision of electronic application tools
Entry via website functions	No
Others	Tablet via MPF Specialist in designated branches of Hang Seng Bank
Means of submitting application form
By website	No
By post / courier	Yes
By fax	No
At trustee's designated locations	Yes
Others	Tablet via MPF Specialist in designated branches of Hang Seng Bank
Required time to complete account setup (after the date of receipt of required documents)
By website^[17]	No
By paper form^[18]	Within 5 working days
By others^[17]	Within 1 working day (Tablet via MPF Specialist in designated branches of Hang Seng Bank)

Tax Deductible Voluntary Contribution account

Provision of electronic application tools
Entry via website functions	No
Others	Tablet via MPF Specialist in designated branches of Hang Seng Bank
Means of submitting application form
By website	No
By post / courier	Yes
By fax	No
At trustee's designated locations	Yes
Others	Tablet via MPF Specialist in designated branches of Hang Seng Bank
Required time to complete account setup (after the date of receipt of required documents)
By website^[17]	No
By paper form^[18]	Within 5 working days
By others^[17]	Within 2 working days (Tablet via MPF Specialist in designated branches of Hang Seng Bank)

Flexi-Contribution account

Provision of electronic application tools
Entry via website functions	No
Others	No
Means of submitting application form
By website	No
By post / courier	Yes
By fax	No
At trustee's designated locations	Yes
Others	No
Required time to complete account setup (after the date of receipt of required documents)
By website^[17]	No
By paper form^[18]	Within 5 working days
By others^[17]	No

Contribution allocation

Contribution Allocation

Mandatory Contributions and Voluntary Contributions

Provision of electronic contribution tools
Prescribed spreadsheet^[6]	Yes
Entry via website functions	Yes
HR software	Yes
Means of contribution data submission
Submission via website functions	Yes
Data file sent via website	Yes
Data file sent via email	Yes
By post / courier	Yes
By fax	No
At trustee's designated locations	Yes
Others	No
Contribution payment methods
By cheque	Yes
By e-cheque	Yes
By direct debit method (i.e. autopay)	Yes
By direct credit to trustee's bank account	Yes
Others	No
Required time to complete (after the date of receipt of required documents)
Employer pays by direct debit method (i.e. autopay)^[7]	Within 8 working days
Employer pays by direct credit to trustee's bank account^[8]	Within 6 working days
Employer pays by cheque^[9]	Within 7 working days

Tax Deductible Voluntary Contributions

Contribution amount limit
Maximum limit (HKD)	No
Minimum limit (HKD)	Annually: No Monthly: HKD300 Lump sum: HKD1,000
Provision of electronic contribution tools
Entry via website functions	No
Others	No
Means of contribution data submission
Submission via website functions	No
By post / courier	Yes
By fax	No
At trustee's designated locations	Yes
Others	No
Contribution payment methods
By cheque	Yes
By e-cheque	Yes
By direct debit method (i.e. autopay)	Yes
By direct credit to trustee's bank account	No
Others	No
Required time to complete (after the date of receipt of required documents)
By direct debit method (i.e. autopay)^[19]	Within 3 working days
By direct credit to trustee's bank account^[19]	No
By cheque^[19]	Within 4 working days
Others^[19]	No

Flexi-Contribution account

Contribution amount limit
Maximum limit (HKD)	No
Minimum limit (HKD)	Annually: No Monthly: HKD300 Lump sum: HKD1,000
Provision of electronic contribution tools
Entry via website functions	No
Others	No
Means of contribution data submission
Submission via website functions	No
By post / courier	Yes
By fax	No
At trustee's designated locations	Yes
Others	No
Contribution payment methods
By cheque	Yes
By e-cheque	Yes
By direct debit method (i.e. autopay)	Yes
By direct credit to trustee's bank account	No
Others	No
Required time to complete (after the date of receipt of required documents)
By direct debit method (i.e. autopay)^[20]	Within 8 working days
By direct credit to trustee's bank account^[20]	No
By cheque^[20]	Within 7 working days
Others^[20]	No

Change of investment allocation

Change of investment allocation of existing account balance

Method of the Change
Rebalancing	Yes
Fund switching	Yes (Through website, mobile app and by mail only)
Exit the DIS	Yes (By post, courier and MPF Drop-in-Box only)
Through website / mobile app
Number of free changes (per calendar year / per scheme year)	Unlimited
Cut-off time	4:00 p.m.
Date of fund price for fund dealing^[1]	Date of receipt of the completed instruction
Required time to complete (after the date of receipt of completed instruction)^[2]	Within 2 working days
Through Interactive Voice Response System ("IVRS")
Number of free changes (per calendar year / per scheme year)	Unlimited
Cut-off time	4:00 p.m.
Date of fund price for fund dealing^[1]	Date of receipt of the completed instruction
Required time to complete (after the date of receipt of completed instruction)^[2]	Within 2 working days
By post / courier / MPF Drop-in-Box
Number of free changes (per calendar year / per scheme year)	Unlimited
Date of fund price for fund dealing^[1]	Within 5 working days after the date of receipt of the completed instruction
Required time to complete (after the date of receipt of completed instruction)^[3]	Within 5 working days
By fax
Number of free changes (per calendar year / per scheme year)	No
Cut-off time	No
Date of fund price for fund dealing^[1]	No
Required time to complete (after the date of receipt of completed instruction)^[2]	No
Confirmation statement for change of investment allocation
Confirmation statement for change of investment allocation	Yes

Change of investment mandate of future contributions

Through website / mobile app
Number of free changes (per calendar year / per scheme year)	Unlimited
Cut-off time	4:00 p.m.
Required time to complete^[4]	Within 1 working day after the date of receipt of the completed instruction
Through Interactive Voice Response System ("IVRS")
Number of free changes (per calendar year / per scheme year)	Unlimited
Cut-off time	4:00 p.m.
Required time to complete^[4]	Within 1 working day after the date of receipt of the completed instruction
By post / courier / MPF Drop-in-Box
Number of free changes (per calendar year / per scheme year)	Unlimited
Required time to complete^[5]	Within 5 working days after the date of receipt of the completed instruction
By fax
Number of free changes (per calendar year / per scheme year)	No
Cut-off time	No
Required time to complete^[4]	No
Confirmation statement for change of investment mandate
Confirmation statement for change of investment mandate	Yes

Transfer of MPF benefits

Employee Choice Arrangement
As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)^[10]	Within 5 working days
As an original trustee, the processing time for redeeming the fund units in member's account^[11]	Within 6 working days
As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units^[12]	Within 5 working days
As a new trustee, the processing time for transferring MPF benefits in from original scheme^[13]	Within 2 working days
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment
As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)^[10]	Within 5 working days
As an original trustee, the processing time for redeeming the fund units in member's account^[11]	Within 10 working days
As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units^[12]	Within 5 working days
As a new trustee, the processing time for transferring MPF benefits in from original scheme^[13]	Within 3 working days
Transfer arrangement for tax deductible voluntary contribution account holder
As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)^[10]	Within 5 working days
As an original trustee, the processing time for redeeming the fund units in member's account^[11]	Within 10 working days
As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units^[12]	Within 5 working days
As a new trustee, the processing time for transferring MPF benefits in from original scheme^[13]	Within 3 working days

Withdrawal of MPF benefits

In a lump sum
The processing time for redeeming the fund units in member's account(after the date of receipt of completed instruction)^[14]	Within 10 working days
The processing time for paying the accrued benefits out by trustee after redemption of fund units^[15]	Within 5 working days
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only)
Number of free withdrawals by instalments offered (per account in a calendar year)	Unlimited
Fees charged for exceeding the number of free withdrawals by instalments offered (per withdrawal)	No
The processing time for redeeming the fund units in member's account (after the date of receipt of completed instruction)^[16]	Within 10 working days
The processing time for paying the accrued benefits out by trustee after redemption of fund units^[15]	Within 5 working days

Useful information

Call us

MPF service hotline

Members / Self-employed person:
(852) 2213 2213

HKSARG Employees:
(852) 2269 2269

MPF Employer Direct

(852) 2288 6822

Enquires / Apply for MPF

(852) 2997 2838

Need more help?

Other point(s) to note

HSBC Provident Fund Trustee (Hong Kong) Limited is the trustee of the Hang Seng Mandatory Provident Fund – SuperTrust Plus. The Hongkong and Shanghai Banking Corporation Limited is the administrator of the Hang Seng Mandatory Provident Fund – SuperTrust Plus.

Remark(s)

Date of fund price means the date on which the fund price is used for fund dealing after the trustee has received the instruction for rebalancing / fund switching. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
From the day following the day of receipt of member's valid instruction (before the cut-off time on that day) by the trustee's administration centre to the working day on which the trustee has completed changing the investment allocation of the existing account balance and allocating the relevant fund units into member's account (exclusive of the day of receipt of the instruction by the trustee). However, the relevant information may not be updated simultaneously to the trustee’s website, mobile apps and IVRS. You may contact the trustee for details. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
From the day following the day of receipt of member's duly completed form by the trustee's administration centre to the working day on which the trustee has completed changing the investment allocation of the existing account balance and allocating the relevant fund units into member's account (exclusive of the day of receipt of the form by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day of receipt of member's valid instruction (before the cut-off time on that day) by the trustee's administration centre to the working day on which the trustee has completed updating the investment allocation of future contributions (exclusive of the day of receipt of the instruction by the trustee). However, the relevant information may not be updated simultaneously to the trustee’s website, mobile apps and IVRS. You may contact the trustee for details. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
From the day following the day of receipt of member's duly completed form by the trustee's administration centre to the working day on which the trustee has completed updating the investment allocation of future contributions (exclusive of the day of receipt of the form by the trustee). However, the relevant information may not be updated simultaneously to the trustee’s website, mobile apps and IVRS. You may contact the trustee for details. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
Prescribed spreadsheets are developed by trustees with automatic calculation of contribution functions for employers to prepare contribution data.
From the day following the day of receipt of employer's completed Remittance Statement by the trustee's administration centre to the working day on which the trustee has received the contributions from employer's designated bank account and then used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement by the trustee). If the document is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day of receipt of employer's completed Remittance Statement and the contributions by the trustee's administration centre to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement and the contributions by the trustee). If the document is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day of receipt of employer's completed Remittance Statement and cheque by the trustee's administration centre to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement and cheque by the trustee). If the document is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day of receipt of member's duly completed election form by the new trustee's administration centre to the working day on which the new trustee has served a copy of the election form on the original trustee (exclusive of the day of receipt of the form by the new trustee). If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day on which the original trustee receives a copy of the duly completed election form and all required supporting documents from the new trustee to the working day on which the original trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the copy of the form and the supporting documents by the original trustee).
From the day following the day on which the original trustee has redeemed the fund units in the member's account to the working day on which the original trustee has transferred the accrued benefits out to the new trustee (exclusive of the day of redemption of fund units by the trustee).
From the day following the day on which the new trustee receives the accrued benefits from the original trustee to the working day on which the new trustee has used the transferred-in benefits to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the accrued benefits by the new trustee).
From the day following the day of receipt of claimant's duly completed claim form and all required supporting documents by the trustee's administration centre to the working day on which the trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the form and the required supporting documents by the trustee). To facilitate members' comparison, the processing time provided in this field assumes that the claim for payment is made on the ground of attaining the retirement age of 65, early retirement, total incapacity, terminal illness, death, or small balance. The trustee may need more time to process claims under other circumstances. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day on which the trustee has redeemed the fund units in the member's account to the working day on which the trustee has paid the accrued benefits to the claimant (exclusive of the day of redemption of fund units by the trustee).
From the day following the day of receipt of claimant's duly completed claim form and all required supporting documents by the trustee's administration centre to the working day on which the trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the form and the required supporting documents by the trustee), unless otherwise agreed between the trustee and the claimant. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day of receipt of applicant's duly completed form and all required supporting documents (before the cut-off time on that day) through the designated means by the trustee's administration centre to the working day on which the trustee has completed the member's account setup (exclusive of the day of receipt of the applicant's duly completed form and the supporting documents by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
From the day following the day of receipt of applicant's duly completed form and all required supporting documents by the trustee's administration centre to the working day on which the trustee has completed the member's account setup (exclusive of the day of receipt of the applicant's duly completed form and the supporting documents by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
From the day following the day of receipt of the member's tax deductible voluntary contributions through the designated payment channel by the trustee's administration centre to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the member's contributions by the trustee).
From the day following the day of receipt of the member's contributions through the designated payment channel by the trustee's administration centre to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the member's contributions by the trustee).

Last modified date: 30 November 2021

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