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    eAppointment Service

    Overview

    Make an online appointment via our eAppointment Service to reduce waiting time at the branch and more efficiently procure various bank services, including account opening, insurance or MPF consultation. After booking your appointment, you will receive a confirmation email or SMS with your appointment details. This online appointment is only available for Personal Banking customers, but not Business Banking customers (except MPF appointment for Employer Scheme Account Opening service).

    If you need to manage wealth from across the border, please fill in our Cross-Border Banking online appointment form[1].

    Types of Appointment

     Bank Account Opening

    • Making an appointment online saves your waiting time in branch and allows you to open an account with ease
    • After booking your appointment, you will receive a confirmation email or SMS with your appointment details and required documents
     Book now
    View details

    Consultation on MPF services

    • Making an appointment online for MPF consultation services, hassle-free
    • We provide tailored MPF consultation services including Tax Deductible Voluntary Contributions, personal account consolidation, Employee Choice Arrangement, Flexi-Contributions, employer scheme and self-employed scheme account opening, etc
    Book now
    View details

    Consultation on insurance solutions

    • We provide tailored consultation services on insurance solutions
    • Book an appointment now to meet with our specialist at a branch or via video. Our specialist will contact you for further meeting arrangement if needed
    • For policy enquiry, please contact Life Insurance After-Sales Customer Service Hotline
      ( 8 5 2 ) 2 5 9 6 6 2 6 2
    Book now
    View details

    Need more help?

    Call our 24-hour hotline

    (852) 2822 0228

    Visit our branches

    Find your nearest branch

    Email us

    Leave us a message

    Footnote

    Other point(s) to note

    1. The information provided by you is only used for the purpose of making an appointment. The online information transmission is encrypted to ensure security and confidentiality. However, please DO NOT include enquiries or instructions related to your banking transactions in your e-mails to us.
    2. Before submitting any information, please read our Important Message to Readers and Internet Privacy Policy Statement.

    Remark(s)

    1. This eAppointment service is primarily intended for customer who can access it from within Hong Kong.