Online Bill Payment Service FAQ

Cards

- How can I enjoy the Credit Card Online Bill Payment Service?
To enjoy the service, you must have a personal Hang Seng Credit Card (not applicable to e-shopping MasterCard, USD Visa Gold Card, Spending Card and Private Label Card) and have registered for Personal e-Banking.
- Can I choose the payment date?
You can choose to pay now or preset payment instructions up to 13 calendar days in advance. For both immediate or pending payment instructions, please note that the respective credit limit will be held once you have confirmed the instruction.
- Is there any limit for bill payment amount with credit card?
The maximum daily bill payment limit is HKD500,000 and it must not be greater than your available credit card limit. There is also a daily payment limit for different categories of bills – for further details, please check Personal e-Banking (Desktop: "Transfer & Pay" > "Limit / Payee Settings" >"Limit Maintenance"; Hang Seng Mobile App: “Settings” > “Transfer & Pay” > “Set Up Bill Payment Merchant Limits”).

For payments to Banking and Credit Card Services merchants, the default transfer limit is HK$0 and you are required to register the respective bill account number(s) at any Hang Seng Bank branch in person.

To amend your bill payment limits, please go to the aforesaid service page. Please note Mobile Security Key / security device and valid mobile number record are required for raising the bill payment limit and the instruction shall be effective immediately. Alternatively, you can download the "Daily Limit Maintenance Form" and return the completed form to any Hang Seng Bank branch.

To register bill account number(s) under the category of Banking and Credit Card Services, please download the "Personal e-Banking Bill Payment Registration / Amendment Form". Complete the forms and return them to any Hang Seng Bank branch.
- Can I earn +FUN Dollars by settling the online bill payment with credit card?
Effective from 16 October 2024, +FUN Dollars cannot be earned by settling the online bill payment via Hang Seng Personal e-Banking with Hang Seng Credit Card.
- Which insurance companies’ bills can I pay by credit card online?
You can pay bills of a host of insurance companies with this service. Please click here to view payee list / bill types available.
- How can I increase my credit card limit?
You can increase your credit card limit by completing and submitting the "Request for Increase in Credit Card Limit Form^* in Personal e-Banking (Select "Credit Cards" > "Other Related Services" from the service menu). The request must be submitted by the Principal Card cardholder. The Bank will inform you of the results within the next working day^# by phone / e-mail.

*For increase of credit card limit, please submit your request at least 14 working days before your required usage date.
#Please allow three to five working days during peak period of tax payment months (December and April), due to the anticipated high volume of requests.

Alternatively, you can complete the "Credit Limit Increase Request Form" at the back of credit card monthly statement and return by mail / fax to Hang Seng Bank Card Centre for processing.
- If a cheque has been deposited to my credit card account, when can I utilise it?
The deposited amount will be available for use two working days after it has been deposited.
- Will I receive a confirmation for my online bill payment with credit card?
For all successfully processed instructions, you will receive a reference number instantly. You are advised to 'print' or 'save' the payment details for reference. Notification will only be sent to your "Inbox Message" of Personal e-Banking if payment instruction cannot be processed successfully.

For successful payment^*, you can check your payment record in Personal e-Banking one working day after your payment execution date (in the "Account Details" under the "Account Services" section).

*Applicable for payments made before 4:30pm on Mon-Fri and before 11:30am on Sat.
- Will online bill payment transactions be shown on my credit card statement?
You will receive statement as usual and details of your online bill payment transactions will be shown.
- What kinds of bills can I pay by credit card online?
You can pay bills of a host of merchants and organisations with this service. Please click here to view payee list / bill types available.
- What is a Payee List, and how can I set one up?
A Payee List is a list of paper bill accounts to which you wish to make payment on a regular basis. You may set up your own payee list online by selecting "New Payee" and after paying the paper bill, your own online payee list^* will be established automatically. For payees under the Banking and Credit Card Services category, you are required to register the bill account number(s) at any Hang Seng Bank branch in person.

*If the bill account number is not a fixed account number, it will not be recorded in your payee list.