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    Push Notification

    Overview

    An easy way to receive important account updates on your device, Push Notification is here to help you better manage your account. Simply enable Push Notification via Hang Seng Personal Banking mobile app ("Hang Seng Mobile App").

    Key features

    You'll receive push notifications from us when:

    • your latest Banking / Credit Card Account e-Statement / e-Advice is ready for access
    • you've been paid via FPS
    • your new credit card is ready to be activated
    • your credit card bill is due soon
    • your Time Deposit is going to mature
    • your MaxiInterest Investment Deposit has matured
    • your Risk Profiling Questionnaire is going to expire or has expired

    More push notifications will be coming soon, stay tuned.

    Get notified of your banking, investment, credit card account activities and more whenever you’re connected to the internet, for free[1].

    Simply turn on the service on Hang Seng Mobile App and personalise your push notification preferences.

    All banking messages will be stored in the mobile app for 180 days. You can view the messages in “Message centre” via Hang Seng Mobile App.

    Hang Seng Personal Banking

    Enable Push Notification now with just one click

    How it works

    Get started

    Step 1 / 5
    Log on to Personal e-Banking via Hang Seng Mobile App.
    Step 1 / 4
    Log on to Personal e-Banking via Hang Seng Mobile App.

    General questions

    Push Notification is an optional service offered for free. However, data charges (including roaming charges) imposed by your mobile service provider may apply, please consult your mobile service provider for details.

    For security reasons, you can enable Push Notification on one designated device only.

    Yes, you can select your language preference in “Push Notification” under “Settings” in the menu. 3 languages are available: English, Traditional Chinese and Simplified Chinese.

    Received banking messages are retained for 180 days, while messages on promotions and latest news are retained for 30 days only.

    Simply install Hang Seng Mobile App and log on to Personal e-Banking using your new mobile device. Follow the steps on screen and proceed to switching the service to your new device. Then you’re all set and you can receive push notifications again. Alternatively, you can visit “Settings” “Push Notification” to do the same.

    Don’t worry, you can view your messages in "Message centre" as long as you’ve logged on to Personal e-Banking via Hang Seng Mobile App.

    Yes. You can log on to Personal e-Banking via Hang Seng Mobile App and press “Settings” “Push Notification” to disable the service.

    You may not be able to receive push notifications due to network problems or inadequate device settings. You are recommended to check the following:

    • Push Notification service has been enabled
    • Your mobile device is connected to a stable WiFi / mobile data network
    • Device notification of your mobile device has been turned on
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    Footnote

    Other point(s) to note

    1. For security reasons, each e-Banking customer can receive push notifications via one mobile device only.
    2. You are recommended not to share your mobile device with others as push notifications will be sent to your designated device.
    3. To receive push notifications successfully, you will need to enable “Notifications” on your mobile device and ensure a stable mobile or Wi-Fi network connection.
    4. The Bank may send notifications regarding your account, credit card, investment and other kinds of notifications as deemed appropriate.
    5. Please note that Android users may be unable to receive push notifications due to limitations on Google services in some countries or regions.
    6. Google play™ is a trademark of Google Inc. Android™ is a trademark of Google Inc.
    7. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.

      Remark(s)

      1. Push Notification service is free. However, data charges (including roaming charges) imposed by your mobile service provider may apply, please consult your mobile service provider for details.