Skip to main content

We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Online Terms & Conditions, Privacy Policy, Cookies Policy and Personal Information Collection Statement.

Personal e-Banking
Personal Stock Trading
Business e-Banking
Hang Seng HSBCnet
System Maintenance Schedule Register e-Banking

Search by category

    Cancel

    Popular searches

    Here are our search suggestions

    Contact Us

    Online Chat Service

    Personal Banking

    Virtual Assistant H A R O is a chatbot equipped with Artificial Intelligence (AI) and Natural Language Processing abilities. It solves your banking and products enquiries anywhere, 24/7.

    Official H A R O WhatsApp account

    You can also make banking enquiries with H A R O on WhatsApp with the account (852) 2822 0303.

    Please note that this is the official H A R O WhatsApp account number[5] for sending messages only, but not an enquiry hotline.

    Start a chat

    Get in touch with our Customer Service Representatives without visiting a branch or calling hotlines via Live Chat.

    Business Banking

    Virtual Assistant B E R I is a chatbot equipped with Artificial Intelligence (AI) and Natural Language Processing abilities. It solves your banking and products enquiries anywhere, 24/7.

    Official B E R I WhatsApp account

    You can now interact with B E R I on WhatsApp account (852) 2198 8010.

    This is the official B E R I WhatsApp account number[5] for sending messages only, but not an enquiry hotline.

    Start a chat

    Get banking support with our Customer Service Representatives without visiting a branch or calling hotlines via Live Chat.

    Personal Banking

    Service Hotline
    24-hour ATM Hotline (852) 2997 2112
    Service Hotline
    Private Banking Service Dedicated Line (852) 2121 1188
    Prestige Private (24-hour Prestige Private manned phone banking hotline) (852) 2998 8022
    Prestige Banking (24-hour Prestige manned phone banking hotline) (852) 2998 9188
    Preferred Banking (24-hour manned phone banking hotline) (852) 2822 8228
    Integrated accounts and deposit accounts (24-hour automated phone banking hotline) (852) 2912 3456
    General enquiry hotline for other customers (852) 2822 0228
    Toll-free Enquiry Hotline for Private Banking Mainland 4001 20 2121
    Toll-free Enquiry Hotline for Prestige Customers Staying in the Mainland[1] 4001 20 9188
    Toll-free Enquiry Hotline for Other Customers Staying in the Mainland[1] 4001 20 8282
    Credit Card Hotline
    Hang Seng Visa Infinite Card (852) 2998 8228
    Hang Seng Prestige World Mastercard / Hang Seng World Mastercard (852) 2998 8111
    The Hong Kong Jockey Club Membership Card / The Racing Club Membership Card (852) 2998 8833
    Hang Seng Travel+ Visa Signature Card / Platinum Card / MMPOWER World Mastercard (852) 2998 8222
    Hang Seng Credit Card / Spending Card (852) 2398 0000
    Hang Seng enJoy Visa Platinum Card / Spending Card (852) 2998 8888
    Hang Seng enJoy Visa Card (852) 2998 8188
    Mainland Toll-free Hotline 4001 20 8833
    Debit Card Hotline
    Hang Seng Multi-Currency Debit Mastercard® (852) 2998 9188
    Service Hotline
    FX & Precious Metal Margin Trading Services Manned Hotline (852) 2913 3388
    FX2 – FX and Precious Metal Trading Services Manned Hotline (852) 2913 3322
    Service Hotline
    Life Insurance (852) 2198 7838
    General Insurance (852) 2998 9888
    Medical Insurance (852) 2998 9886
    Hang Seng MPF Direct (852) 2997 2838
    Service Hotline
    Mortgage Enquiry Hotline (852) 2710 2288
    Service Hotline
    Private Banking Service Dedicated Line (852) 2121 1188
    Prestige Private (24-hour Prestige Private manned phone banking hotline) (852) 2998 8022
    Prestige Banking (24-hour Prestige manned phone banking hotline) (852) 2998 9188
    Preferred Banking (24-hour manned phone banking hotline) (852) 2822 8228
    Integrated accounts and deposit accounts (24-hour automated phone banking hotline) (852) 2912 3456
    Service Hotline
    Personal Loan Service Hotline (852) 2997 3882
    Hang Seng 24-hour Personal Loan Application Hotline (852) 2812 8000
    Service Hotline
    Remittance Hotline (852) 2123 1088
    Service Hotline
    Prestige Banking Securities Trading Manned Hotline (852) 2521 0022
    Preferred Banking and Other Customers Securities Trading Manned Hotline (852) 2532 3838
    Automated Securities Enquiry Hotline (852) 2166 6822
    Automated Securities Trading Hotline (852) 2166 6888
    US Securities Enquiry Hotline (852) 2998 9388
    IPO Stocks Subscription Manned Hotline (852) 2826 8866
    Automated IPO Stocks Subscription Hotline (852) 2166 6888

    Business Banking

    Service Hotline
    24-hour Business Partner Direct[2] (Hong Kong) (852) 2198 8000
    24-hour Business Partner Direct[2] (Mainland China Toll-free)[3] 4001 20 8288
    Service Hotline
    Business Banking Application Hotline (852) 2198 8022
    Credit Card Hotline
    24-hour Card Lost Reporting Hotline (852) 2836 0838
    Service Hotline
    Commercial Card Enquiry (852) 2998 8222
    Service Hotline
    Remittance Enquiry for Business (852) 2198 8000
    Service Hotline
    SME Business Loan Hotline (852) 2198 8033
    SME Credit Approval Review Hotline (852) 2198 8034

    Branch & Self-service Banking Addresses

    Our extensive branch network helps you engage your Relationship Manager and Financial Adviser easily. ATMs or Automated Banking Centre are also available in many branches for your different banking needs.

    View branch list

    Mobile Branch

    Mobile Branch provides you with convenient counter services at selected locations.

    Hang Seng Mobile Branch

    Location Address Servicing Day Servicing Hours
    Kai Ching Estate Loading / Unloading space near Hong Ching House, Kai Ching Estate, Kowloon City Every Monday 9:30 – 14:00, 15:00 – 17:00
    Ying Tung Estate Site near Ying Hei House, Ying Tung Estate, Tung Chung Every Tuesday 9:30 – 14:00, 15:00 – 17:00
    On Tat Estate Open space near Estate Management Office at Chun Tat House, On Tat Estate, Kwun Tong Every Wednesday 9:30 – 14:00, 15:00 – 17:00
    On Tai Estate Site near Kam Tai House, On Tai Estate, Kwun Tong Every Thursday 9:30 – 14:00, 15:00 – 17:00
    Hung Fuk Estate Loading / Unloading space near Hung Lok House, Hung Fuk Estate, Yuen Long Every Friday 9:30 – 14:00, 15:00 – 17:00

    Hang Seng Mobile Branch 2

    Location Address Servicing Day Servicing Hours
    Kwong Fuk Estate Site near Kwong Yan House, Kwong Fuk Estate, Tai Po Every Monday 9:30 – 14:00, 15:00 – 17:00
    Long Shin Estate Site near Shin Leung House, Long Shin Estate, Yuen Long Every Tuesday 9:30 – 14:00, 15:00 – 17:00
    Mun Tung Estate Site near Mun Shun House, Mun Tung Estate, Tung Chung Every Wednesday 9:30 – 14:00, 15:00 – 17:00
    Ching Tin Estate G/F, Ching Shun House, Ching Tin Estate, Tuen Mun Every Thursday 9:30 – 14:00, 15:00 – 17:00
    Cheung Wang Estate Site near Wang Ngai House, Cheung Wang Estate, Tsing Yi Every Friday 9:30 – 14:00, 15:00 – 17:00

    No service on public holidays and when the Black Rainstorm Warning or Tropical Cyclone Warning Signal No.8 or above is in force.

    View Mobile Branch location

    Business Banking Centres

    Our Business Banking Centres, located in prime commercial areas with convenient transport links, are staffed with dedicated professionals who are ready to provide advice based on your business banking needs. Learn more

    Location Address Service hour
    Central Head Office Business Banking Centre 6/F, 83 Des Voeux Road Central Monday to Friday 09:00 to 18:00
    Wan Chai 19/F Tai Tung Building, 8 Fleming Road, Wan Chai Monday to Friday 09:00 to 18:00
    Tsim Sha Tsui 3/F, Hang Seng Tsim Sha Tsui Building, 18 Carnarvon Road, Tsim Sha Tsui Monday to Friday 09:00 to 18:00
    Kwun Tong Unit 1901, 19/F, Crocodile Centre, 79 Hoi Yuen Road, Kwun Tong Monday to Friday 09:00 to 18:00
    Lai Chi Kok Unit 1-3 and 5-7, 31/F, Saxon Tower, 7 Cheung Shun Street, Lai Chi Kok Monday to Friday 09:00 to 18:00
    View Business Banking Centres location

    Global Trade Solutions

    Location Address
    HOT 113 G/F, Hang Seng 113, 113 Argyle Street, Mongkok, Kowloon, Hong Kong

    Please drop in trade documents before 12:00pm (Mon to Fri) to enjoy same-day processing)

    Location Address
    Head Office G/F, 83 Des Voeux Road, Central
    Chai Wan Branch G/F, Man Foong Industrial Building, 7 Cheung Lee Street, Chai Wan
    Quarry Bay Branch G/F, 989 King's Road
    Aberdeen Centre Branch 10 Nam Ning Street, Aberdeen
    Wan Chai[4] 19/F Tai Tung Building, 8 Fleming Road, Wan Chai
    Tsim Sha Tsui[4] 3/F, Hang Seng Tsim Sha Tsui Building, 18 Carnarvon Road, Tsim Sha Tsui
    Kwun Tong[4] Unit 1901, 19/F, Crocodile Centre, 79 Hoi Yuen Road, Kwun Tong
    Lai Chi Kok[4] Unit 1-3 and 5-7, 31/F, Saxon Tower, 7 Cheung Shun Street, Lai Chi Kok
    Kowloon Main Branch 2/F, 618 Nathan Road, Mongkok
    San Po Kong Branch 2/F, 56 Tseuk Luk Street, San Po Kong
    Tokwawan Branch 2/F, 33 Tokwawan Road, Tokwawan
    Cheung Sha Wan Plaza Branch 1/F, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Kowloon
    Hung Hom Branch 21 Ma Tau Wai Road, Hung Hom
    Tai Ho Road Branch 30 Tai Ho Road, Tsuen Wan
    Shatin Branch Shop 18, Lucky Plaza, Wang Pok Street, Shatin
    Location Address
    HOT 113 G/F, Hang Seng 113, 113 Argyle Street, Mongkok, Kowloon, Hong Kong

    Hang Seng Bank (China) Limited Head Office and Branches

    Macau Branch

    Address Phone number Fax
    Units A-F, Floor 3, Circle Square, No. 61 Avenida de Almeida Ribeiro, Macau (map) (853) 8598 7000 (853) 2833 0612

    Singapore Branch

    Address Phone number Fax
    20 Cecil Street, #19-01 PLUS, Singapore 049705 (65) 6658 7380 (65) 6536 3148

    Representative offices

    Representative office Address Phone number Fax
    Hang Seng Insurance Company Limited Shenzhen Representative Office Unit 1121, Shenzhen Kerry Centre, Renminnan Road, China Postal code:518001 (86755) 2518 0588 (86755) 2518 1382
    Taipei Representative Office Room H , 6/F Hung Tai Center, 168 Tun Hua North Road, Taipei, Taiwan (8862) 2713 0123 (8862) 2713 0223

    Your Opinions

    We will acknowledge your opinion or complaint within 5 business days or 7 calendar days whichever is earlier, with the contact details of the staff responsible for handling the complaint. In some cases, it might take us more time to look into the matter and we aim to reply within 30 days. Your opinion or complaint will be reflected to the management. View our Complaints Handling Procedures.

    We will make every effort to respond to your opinion or resolve your complaint as soon as possible. If you are not satisfied with our reply, you may write to the Hong Kong Monetary Authority and state your complaint case for their attention. For any money dispute, you may refer your case to the Financial Dispute Resolution Centre (FDRC) for assistance.

    Via email:

    Email us or log on to Personal e-Banking

    Via mail:

    Customer Relations L26, Hang Seng 113, 113 Argyle Street, Mongkok, Kowloon

    Via email:

    Email us or log on to Business e-Banking

    Via mail:

    Business Banking Division, Customer Relations, Head Office, 83 Des Voeux Road Central, Hong Kong

    Give a compliment

    Welcome to express your appreciation towards our branch staff services

    Leave us a message

    Footnote

    Other point(s) to note

    1. You can reset the Phone Banking PIN at our ATM.

    Remark(s)

    1. You can call us for free from the Mainland via Toll-free Enquiry Hotlines. Please use them for enquiries on general personal service only. The hotlines are not applicable to enquiries or transactions of investment related products. You can access the toll-free hotlines free of IDD charge from mobile lines, fixed telephone lines, payphones and call cards. Please contact relevant service supplier for details. We assume no responsibilities for such service. By using the service, you agree to be bound by the terms and conditions by service providers which may be amended from time to time. For any claims, disputes and complaints regarding such service and information, please refer directly to service providers.
    2. You can also enquire inward remittance transaction via Hang Seng Business e-Banking or Hang Seng HSBCnet. For details, please go to our Business Banking website.
    3. You can call us for free when staying in Mainland China via our 24-hour Business Partner Direct - Mainland (Toll-free). Please use this hotline for general enquiries on commercial banking services only. It is not applicable to enquiries or transactions of investment related products. You can access the toll-free hotline from mobile lines, fixed telephone lines, payphones and call cards. Please note that we assume no responsibilities for charges by any phone/telecommunications service providers, as well as all claims, disputes and complaints in relation thereto.
    4. Services include counter service, ATMs, Cash Deposit Machine and Cheque Deposit Machine. Counter Service business hours: Mon 9:00 a.m. to Fri 5:00 p.m. Cheque Deposit Machine Cut-off time: 5:30 p.m.
    5. To protect your information, please only interact with "恒生商業理財智能助理 B E R I" or "H A R O 恒生智能助理" account with a green badge verified by WhatsApp. Remember not to share any personal information via WhatsApp, and we won't ask you for any either. Find more security tips in Security Information Centre
    6. For customers' self-registration only