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Virtual Assistant H A R O is a chatbot equipped with Artificial Intelligence (AI) and Natural Language Processing abilities. It solves your banking and products enquiries anywhere, 24/7.
Official H A R O WhatsApp account
You can also make banking enquiries with H A R O on WhatsApp with the account (852) 2822 0303.
Please note that this is the official H A R O WhatsApp account number[5] for sending messages only, but not an enquiry hotline.
Virtual Assistant B E R I is a chatbot equipped with Artificial Intelligence (AI) and Natural Language Processing abilities. It solves your banking and products enquiries anywhere, 24/7.
Official B E R I WhatsApp account
You can now interact with B E R I on WhatsApp account (852) 2198 8010.
This is the official B E R I WhatsApp account number[5] for sending messages only, but not an enquiry hotline.
| Service | Hotline |
|---|---|
| ATM Card | (852) 2836 0838 Report Lost ATM Card Online |
| Credit Card | (852) 2836 0838 Report Lost Card Online |
| Service | Hotline |
|---|---|
| 24-hour ATM Hotline | (852) 2997 2112 |
| Service | Hotline |
|---|---|
| Private Banking Service Dedicated Line |
(852) 2121 1188 |
| Prestige Private (24-hour Prestige Private manned phone banking hotline) | (852) 2998 8022 |
| Prestige Banking (24-hour Prestige manned phone banking hotline) | (852) 2998 9188 |
| Preferred Banking (24-hour manned phone banking hotline) | (852) 2822 8228 |
| Integrated accounts and deposit accounts (24-hour automated phone banking hotline) | (852) 2912 3456 |
| General enquiry hotline for other customers | (852) 2822 0228 |
| Toll-free Enquiry Hotline for Private Banking Mainland | 4001 20 2121 |
| Toll-free Enquiry Hotline for Prestige Customers Staying in the Mainland[1] | 4001 20 9188 |
| Toll-free Enquiry Hotline for Other Customers Staying in the Mainland[1] | 4001 20 8282 |
| Credit Card | Hotline |
|---|---|
| Hang Seng Visa Infinite Card | (852) 2998 8228 |
| Hang Seng Prestige World Mastercard / Hang Seng World Mastercard | (852) 2998 8111 |
| The Hong Kong Jockey Club Membership Card / The Racing Club Membership Card | (852) 2998 8833 |
| Hang Seng Travel+ Visa Signature Card / Platinum Card / MMPOWER World Mastercard | (852) 2998 8222 |
| Hang Seng Credit Card / Spending Card | (852) 2398 0000 |
| Hang Seng enJoy Visa Platinum Card / Spending Card | (852) 2998 8888 |
| Hang Seng enJoy Visa Card | (852) 2998 8188 |
| Mainland Toll-free Hotline | 4001 20 8833 |
| Debit Card | Hotline |
|---|---|
| Hang Seng Multi-Currency Debit Mastercard® | (852) 2998 9188 |
| Service | Hotline |
|---|---|
| FX & Precious Metal Margin Trading Services Manned Hotline | (852) 2913 3388 |
| FX2 – FX and Precious Metal Trading Services Manned Hotline | (852) 2913 3322 |
| Service | Hotline |
|---|---|
| Life Insurance | (852) 2198 7838 |
| General Insurance | (852) 2998 9888 |
| Medical Insurance | (852) 2998 9886 |
| Hang Seng MPF Direct | (852) 2997 2838 |
| Service | Hotline |
|---|---|
| Mortgage Enquiry Hotline | (852) 2710 2288 |
| Service | Hotline |
|---|---|
| Private Banking Service Dedicated Line |
(852) 2121 1188 |
| Prestige Private (24-hour Prestige Private manned phone banking hotline) | (852) 2998 8022 |
| Prestige Banking (24-hour Prestige manned phone banking hotline) | (852) 2998 9188 |
| Preferred Banking (24-hour manned phone banking hotline) | (852) 2822 8228 |
| Integrated accounts and deposit accounts (24-hour automated phone banking hotline) | (852) 2912 3456 |
| Service | Hotline |
|---|---|
| Personal Loan Service Hotline | (852) 2997 3882 |
| Hang Seng 24-hour Personal Loan Application Hotline | (852) 2812 8000 |
| Service | Hotline |
|---|---|
| Remittance Hotline | (852) 2123 1088 |
| Service | Hotline |
|---|---|
| Prestige Banking Securities Trading Manned Hotline | (852) 2521 0022 |
| Preferred Banking and Other Customers Securities Trading Manned Hotline | (852) 2532 3838 |
| Automated Securities Enquiry Hotline | (852) 2166 6822 |
| Automated Securities Trading Hotline | (852) 2166 6888 |
| US Securities Enquiry Hotline | (852) 2998 9388 |
| IPO Stocks Subscription Manned Hotline | (852) 2826 8866 |
| Automated IPO Stocks Subscription Hotline | (852) 2166 6888 |
| Service | Hotline |
|---|---|
| 24-hour Business Partner Direct[2] (Hong Kong) | (852) 2198 8000 |
| 24-hour Business Partner Direct[2] (Mainland China Toll-free)[3] | 4001 20 8288 |
| Service | Hotline |
|---|---|
| Business Banking Application Hotline |
(852) 2198 8022 |
| Credit Card | Hotline |
|---|---|
| 24-hour Card Lost Reporting Hotline | (852) 2836 0838 |
| Service | Hotline |
|---|---|
| Commercial Card Enquiry | (852) 2998 8222 |
| Service | Hotline |
|---|---|
| Remittance Enquiry for Business | (852) 2198 8000 |
| Service | Hotline |
|---|---|
| SME Business Loan Hotline | (852) 2198 8033 |
| SME Credit Approval Review Hotline | (852) 2198 8034 |
Our extensive branch network helps you engage your Relationship Manager and Financial Adviser easily. ATMs or Automated Banking Centre are also available in many branches for your different banking needs.
Mobile Branch provides you with convenient counter services at selected locations.
Hang Seng Mobile Branch
| Location | Address | Servicing Day | Servicing Hours |
|---|---|---|---|
| Kai Ching Estate | Loading / Unloading space near Hong Ching House, Kai Ching Estate, Kowloon City | Every Monday | 9:30 – 14:00, 15:00 – 17:00 |
| Ying Tung Estate | Site near Ying Hei House, Ying Tung Estate, Tung Chung | Every Tuesday | 9:30 – 14:00, 15:00 – 17:00 |
| On Tat Estate | Open space near Estate Management Office at Chun Tat House, On Tat Estate, Kwun Tong | Every Wednesday | 9:30 – 14:00, 15:00 – 17:00 |
| On Tai Estate | Site near Kam Tai House, On Tai Estate, Kwun Tong | Every Thursday | 9:30 – 14:00, 15:00 – 17:00 |
| Hung Fuk Estate | Loading / Unloading space near Hung Lok House, Hung Fuk Estate, Yuen Long | Every Friday | 9:30 – 14:00, 15:00 – 17:00 |
Hang Seng Mobile Branch 2
| Location | Address | Servicing Day | Servicing Hours |
|---|---|---|---|
| Kwong Fuk Estate | Site near Kwong Yan House, Kwong Fuk Estate, Tai Po | Every Monday | 9:30 – 14:00, 15:00 – 17:00 |
| Long Shin Estate | Site near Shin Leung House, Long Shin Estate, Yuen Long | Every Tuesday | 9:30 – 14:00, 15:00 – 17:00 |
| Mun Tung Estate | Site near Mun Shun House, Mun Tung Estate, Tung Chung | Every Wednesday | 9:30 – 14:00, 15:00 – 17:00 |
| Ching Tin Estate | G/F, Ching Shun House, Ching Tin Estate, Tuen Mun | Every Thursday | 9:30 – 14:00, 15:00 – 17:00 |
| Cheung Wang Estate | Site near Wang Ngai House, Cheung Wang Estate, Tsing Yi | Every Friday | 9:30 – 14:00, 15:00 – 17:00 |
No service on public holidays and when the Black Rainstorm Warning or Tropical Cyclone Warning Signal No.8 or above is in force.
Our Business Banking Centres, located in prime commercial areas with convenient transport links, are staffed with dedicated professionals who are ready to provide advice based on your business banking needs. Learn more
| Location | Address | Service hour |
|---|---|---|
| Central | Head Office Business Banking Centre 6/F, 83 Des Voeux Road Central |
Monday to Friday 09:00 to 18:00 |
| Wan Chai | 19/F Tai Tung Building, 8 Fleming Road, Wan Chai | Monday to Friday 09:00 to 18:00 |
| Tsim Sha Tsui | 3/F, Hang Seng Tsim Sha Tsui Building, 18 Carnarvon Road, Tsim Sha Tsui | Monday to Friday 09:00 to 18:00 |
| Kwun Tong | Unit 1901, 19/F, Crocodile Centre, 79 Hoi Yuen Road, Kwun Tong | Monday to Friday 09:00 to 18:00 |
| Lai Chi Kok | Unit 1-3 and 5-7, 31/F, Saxon Tower, 7 Cheung Shun Street, Lai Chi Kok | Monday to Friday 09:00 to 18:00 |
| Location | Address |
|---|---|
| HOT 113 | G/F, Hang Seng 113, 113 Argyle Street, Mongkok, Kowloon, Hong Kong |
Please drop in trade documents before 12:00pm (Mon to Fri) to enjoy same-day processing)
| Location | Address |
|---|---|
| Head Office | G/F, 83 Des Voeux Road, Central |
| Chai Wan Branch | G/F, Man Foong Industrial Building, 7 Cheung Lee Street, Chai Wan |
| Quarry Bay Branch | G/F, 989 King's Road |
| Aberdeen Centre Branch | 10 Nam Ning Street, Aberdeen |
| Wan Chai[4] | 19/F Tai Tung Building, 8 Fleming Road, Wan Chai |
| Tsim Sha Tsui[4] | 3/F, Hang Seng Tsim Sha Tsui Building, 18 Carnarvon Road, Tsim Sha Tsui |
| Kwun Tong[4] | Unit 1901, 19/F, Crocodile Centre, 79 Hoi Yuen Road, Kwun Tong |
| Lai Chi Kok[4] | Unit 1-3 and 5-7, 31/F, Saxon Tower, 7 Cheung Shun Street, Lai Chi Kok |
| Kowloon Main Branch | 2/F, 618 Nathan Road, Mongkok |
| San Po Kong Branch | 2/F, 56 Tseuk Luk Street, San Po Kong |
| Tokwawan Branch | 2/F, 33 Tokwawan Road, Tokwawan |
| Cheung Sha Wan Plaza Branch | 1/F, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Kowloon |
| Hung Hom Branch | 21 Ma Tau Wai Road, Hung Hom |
| Tai Ho Road Branch | 30 Tai Ho Road, Tsuen Wan |
| Shatin Branch | Shop 18, Lucky Plaza, Wang Pok Street, Shatin |
| Location | Address |
|---|---|
| HOT 113 | G/F, Hang Seng 113, 113 Argyle Street, Mongkok, Kowloon, Hong Kong |
| Address | Phone number | Fax |
|---|---|---|
| Units A-F, Floor 3, Circle Square, No. 61 Avenida de Almeida Ribeiro, Macau (map) | (853) 8598 7000 | (853) 2833 0612 |
| Address | Phone number | Fax |
|---|---|---|
| 20 Cecil Street, #19-01 PLUS, Singapore 049705 | (65) 6658 7380 | (65) 6536 3148 |
| Representative office | Address | Phone number | Fax |
|---|---|---|---|
| Hang Seng Insurance Company Limited Shenzhen Representative Office |
Unit 1121, Shenzhen Kerry Centre, Renminnan Road, China Postal code:518001 |
(86755) 2518 0588 | (86755) 2518 1382 |
| Taipei Representative Office | Room H , 6/F Hung Tai Center, 168 Tun Hua North Road, Taipei, Taiwan | (8862) 2713 0123 | (8862) 2713 0223 |
We will acknowledge your opinion or complaint within 5 business days or 7 calendar days whichever is earlier, with the contact details of the staff responsible for handling the complaint. In some cases, it might take us more time to look into the matter and we aim to reply within 30 days. Your opinion or complaint will be reflected to the management. View our Complaints Handling Procedures.
We will make every effort to respond to your opinion or resolve your complaint as soon as possible. If you are not satisfied with our reply, you may write to the Hong Kong Monetary Authority and state your complaint case for their attention. For any money dispute, you may refer your case to the Financial Dispute Resolution Centre (FDRC) for assistance.
Via email:
Email us or log on to Personal e-Banking
Via mail:
Customer Relations
L26, Hang Seng 113,
113 Argyle Street,
Mongkok, Kowloon
Via email:
Email us or log on to Business e-Banking
Via mail:
Business Banking Division, Customer Relations,
Head Office,
83 Des Voeux Road Central,
Hong Kong
Welcome to express your appreciation towards our branch staff services