When all the account opening documents are ready, Hang Seng will conduct a company search and the relevant account opening processing in respect of your company. Your account will be opened upon completion. A designated representative will then contact you to introduce the features of IBS after two weeks of the account opened.

Your company can operate IBS through various platforms, including our branches, Hang Seng Business e-Banking, phone banking and ATMs, with the following tools: 

^ For customers who have applied for the relevant service(s)

Online application of business account might possibly be completed in 5 days!

For any name change request of business account, please contact our business direct hotline 2198 8000.

Please visit Reference for a checklist of business account opening.

Since the introduction of the Five-Day Clearing Week, the clearing and settlement of funds through cheques, autopays or interbank electronic fund transfers will only be processed during Mondays to Fridays (except public holidays). For the timing of funds availability, please refer to the table below:

^ Account transactions through cheques, autopays or interbank electronic fund transfers during Saturday will be processed on the next settlement day.

To suspend payment of an issued but unpresented cheque, Phone Banking customers may raise a request by contacting our Customer Service Representative at 2198 8000.

Suspending payment of cheques is subject to a handling fee of HK$100 per cheque. If a cheque has to be suspended due to insufficient funds, an additional handling fee of HK$150, making a total of HK$250, will be charged.

If there is insufficient balance in the current account, you should deposit the required funds as soon as possible to avoid the bouncing of your cheque. Otherwise, you may contact our Customer Service Representative to suspend payment of the issued cheque. Besides, IBS customers are entitled to our AutoSweeping Service for a maximum of HK$20,000. Hence, if your Hong Kong dollar current account is overdrawn or line of credit is exceeded, we will automatically transfer the required funds from your Hong Kong dollar savings account under the same IBS on the following business day. However, customers will be charged the relevant handling fee and overdraft interest.

In general, we will commence the approval process upon receiving the application form from your company and will notify you of the result within four weeks after the required documents have been collected. You may also contact our Customer Service Hotline at 2998 8222 for enquiry.

To request a higher credit limit, please submit a completed Hang Seng Commercial Card Service Amendment Form. You may visit hangseng.com Business Banking Forms Page or call our Customer Service Hotline at 2998 8222 to collect the form.

In general, Hang Seng will mail the "Phone Banking PIN Collection Advice" to customer's correspondence address within two weeks after the application form has been submitted. Customer may collect the "Phone Banking PIN" at designated Hang Seng Bank branch upon presentation of the collection advice.

The 'Business e-Banking PIN' and 'Security Device' will be mailed to customer's correspondence address within one week after successful account opening. Customer will also receive an authentication code sent via SMS to his/her mobile phone number registered with the Bank.

If your Phone Banking password is lost, you may contact our Customer Service Representative at the following hotlines and provide relevant account information to complete a verification procedure. Hang Seng will then issue a notification for you to collect the new PIN at designated branch. 

As for the Hang Seng Business e-Banking password, you can reset it online at Hang Seng Business e-Banking after answering the Password Reset Questions.

If you cannot provide necessary information for resetting the password, you can firstly set up a new password via Hang Seng Business e-Banking and then download "Hang Seng Business e-Banking Services - Password Reset Request Form" from Hang Seng Business e-Banking by following the instructions. You can return the filled form to any Hang Seng Bank branch. Hang Seng will complete the relevant procedures within five working days after receiving the application form.

Hang Seng Business e-Banking User Guide can be obtained at any Hang Seng Bank branch. Customers may also view the user guide at our website.

Customers can download the following forms from our website or obtain them from any Hang Seng Bank branch. You can fill in and return the relevant form to any Hang Seng Bank branch for application.

Apart from branches, customers may also submit their remittance instructions via Hang Seng Business e-Banking, Hang Seng HSBCnet and all Hang Seng MTR Offices.

(Customers may refer to the Bank Tariff for the latest information on remittance charges.)

Customers may enquire the processing status of remittances or cheques issuance / deposit through Automated Phone Banking Services, Hang Seng Business e-Banking, Hang Seng HSBCnet and Remittance hotline. Details as below: 

1. Automated Phone Banking (only applicable to Automated Phone Banking customers)



Business Partner Direct:	2198 8000
Language selection:	Press "1" for Cantonese, "2" for Putonghua, "3" for English



2. Hang Seng Business e-Banking (only applicable to Hang Seng Business e-Banking customers)
   Customers may logon to Hang Seng Business e-Banking to check their account balances or set up e-Alerts to receive notifications for inward payments or HKD cheque deposits / returns through email / sms / Business e-Banking inbox message.



i) Account / Loan Balance Enquiry:	Logon to Business e-Banking, select Cash Management Services > Account / Loan Balance
ii) Set up e-Alerts:	Logon to Business e-Banking, select e-Mail Services > e-Alert > Set up e-Alert



3. Customers may logon to Hang Seng HSBCnet (only applicable to Hang Seng HSBCnet customers) and then select Balance and transaction Reporting to check the account balances. 

If there is a change in the list of your company's directors or authorised signatories, please submit application via  www.hangseng.com>Business> (Page right hand side)Tools> Apply Online> Account Opening/Amendment Service. Should you have any enquiries, please contact our Account Opening Appointment Team via our Business Partner Direct Hotline at (+852) 2198 8000 (Select language, then press 1>1>2>1), or if you are calling from Mainland China, kindly dial through our Toll-Free number via 4001-20-8288 (select the language, then press 1>1>2>1). The office hour is from 9am to 6pm, Monday to Friday.

It takes around 2-3 weeks for Sole Proprietorship, Partnership or Limited Company and 1-5 weeks for Society. 

If there is any change in your company's contact information, you should visit any Hang Seng Bank branch to complete the Change of Contact Information Form and have it signed by the authorised signatories.

Please call our 24-hour Business Partner Direct 2198 8000 for enquiries.